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Customer Story

Science On Call knows when its prospects are thinking about them

Andy Freivogel wanted to connect website activity to the sales conversations his team was already having, without another heavy enterprise tool. Knock2 puts those visitors in Slack within minutes.

Minutes
From setup to the right
visitors showing up in Slack
Real time
High-intent visitors
identified as they browse
Lightweight
No heavy enterprise
tool to roll out
Company
Science On Call, tech support for restaurants
Use Case
Visitor identification and real-time lead handoff
Delivered To
Slack
Wanted
Accurate and lightweight, not another enterprise tool
The Challenge

Website activity, cut off from the pipeline

Science On Call was growing fast and talking to plenty of decision-makers. What it couldn't see was when those same people came back to the website. Existing tools were either too heavy or inaccurate, and none got the data into the team's workflow.

“We didn't have a clear way to identify who was visiting our site or get that data into our workflow. We wanted something accurate and lightweight, not another heavy enterprise tool.”
Andy Freivogel, Co-founder & CEO of Science On Call
The Solution

High-intent visitors, straight to Slack

Science On Call set up Knock2 and within minutes had real-time visibility into high-intent visitors. Full contact details now flow into Slack, so the team can follow up while prospects are actively engaged.

From a visit to a follow-up
Visit
A prospect comes back to the site
Identify
Knock2 resolves them to a person with contact details
Alert
The visitor appears in Slack in real time
Act
The team follows up while interest is fresh
“Knock2's setup was painless, and within minutes we were seeing the right visitors show up in Slack. I'm excited to tell the team. It's a huge unlock for us.”
Andy Freivogel, Co-founder & CEO of Science On Call
The Impact

Signals that spur action

  • High-intent website visitors identified in real time
  • Full contact details delivered instantly to Slack
  • Immediate follow-up while prospects are actively engaged
“There have been multiple instances where we realized people we're already in conversation with are thinking about us, and it definitely spurs action on our end.”
Andy Freivogel, Co-founder & CEO of Science On Call
Andy Freivogel

“I'm excited about your product. Knock2 gives us visibility into who's thinking about us, and it definitely spurs action on our end.”

Andy Freivogel
Co-founder & CEO, Science On Call

See which prospects
are on your site right now

Knock2 identifies your website visitors and sends the high-intent ones to Slack with full contact details, in minutes.

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