How Mark Pinard Helped Scale SaaS Giants by Listening to the Customer (Literally)
From rewriting box copy for QuickBooks to rearchitecting the GTM motion at Recurly and Pipefy, Mark Pinard has made a career out of customer-centric marketing. In this Knocking to 10 episode, Mark shares how he went from support rep to CMO by following one principle: deep customer understanding.
